hagy Privacy Policy

1.1 Identity and Responsibility

hagy is an online casino and betting platform operated for players in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information. Our platform uses SSL encryption and modern data protection technology to keep every transaction and piece of data you share completely secure.

1.2 Scope of Policy

This privacy policy applies to hagy's main website (hagy.cam), the mobile platform, and all of our services. It does not apply to third-party websites or services. We recommend that you review the privacy policy of any third-party service before using it.

2.1 Information You Provide Directly

When you create an account on hagy or use our services, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• Username and password (stored in encrypted form)
• Documents required for identity verification
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Any additional verification information submitted by you

2.2 Automatically Collected Information

When you visit or use our platform, we automatically collect certain technical information, which includes:

• IP address and device information
• Browser type and version
• Operating system information
• Time spent on the platform and page visit history
• Information obtained from cookies and similar tracking technologies
• Click patterns and user behaviour data

2.3 Transaction Information

To ensure the security of your financial transactions and to comply with applicable regulations, we store deposit and withdrawal history, transaction amounts, and payment method details. This information is used only for internal security and legitimate regulatory purposes.

3.1 Providing and Operating Services

We use your information for the following purposes:

• Creating, managing, and securing your account
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and rewards
• Providing customer service and support (24/7 live chat)
• Identifying and resolving technical issues on the platform

3.2 Identity Verification and Security

To ensure the security of our platform and to prevent fraud, we verify user identity. This includes compliance with anti-money laundering (AML) procedures. This process is carried out for your own protection and applies to all registered users.

3.3 Ensuring Responsible Gaming

hagy places the highest importance on responsible gaming. By monitoring your gaming behaviour, we can identify potentially problematic gaming patterns and provide support when needed. For more details, visit our Responsible Gaming page.

3.4 Communication and Marketing

With your consent, we may contact you for the following purposes:

• Sending important account-related notifications
• Informing you about promotions, bonuses, and special offers
• Providing information about new games and services on the platform
• Conducting customer satisfaction surveys

You can opt out of marketing communications at any time.

4.1 Sharing Information with Third Parties

hagy does not sell or rent your personal information. However, to provide our services we may share limited information with the following trusted partners:

• Payment processing service providers (bKash, Nagad, Rocket, etc.)
• Identity verification service providers
• Technology infrastructure and hosting service providers
• Fraud prevention and security services
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.)

4.2 Legal Obligations

If required by law, court order, or government directive, hagy may be obliged to disclose necessary information to the relevant authorities. In such cases, we will attempt to notify you as quickly as possible within the limits permitted by law.

4.3 Business Transfers

If hagy's business operations undergo an acquisition, merger, or restructuring in the future, user information may be transferred. In such a case, the new party will be required to maintain protection standards equivalent to those in this privacy policy.

5.1 What Cookies Are and How We Use Them

Cookies are small data files stored in your browser. hagy uses the following types of cookies:

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, security verification, etc.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help analyse platform usage to improve service quality.
• Marketing cookies: Used to display relevant notifications based on your interests.

5.2 Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. Please note that disabling cookies may affect the proper functioning of some platform features.

6.1 Data Retention Period

We retain your personal information for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period, particularly financial transaction records kept due to regulatory requirements.

6.2 Security Measures

To protect your information, hagy has implemented the following technical and organisational measures:

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Stored data is protected with strong encryption methods
• Restricted access controls — only authorised staff can view information
• Regular security audits and reviews
• Unusual activity detection systems
• Two-Factor Authentication (2FA) facility

6.3 Response to a Data Breach

If a security breach occurs that could harm your information, hagy will notify the affected users as quickly as possible and take immediate steps to minimise the damage.

8.1 Age Restriction

hagy is for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the related information.

8.2 Age Verification

During the registration process, and when necessary at a later stage, we may request an identity document or other documentation to verify the user's age. This verification process is part of our responsible gaming policy to protect minors from gambling.

9.1 Notice of Changes

hagy may update this privacy policy from time to time. For any significant changes, we will notify you by email or by a notice on the platform. We advise you to review this page regularly.

9.2 Continued Use After Changes

If you continue to use hagy's services after an updated privacy policy is published, it will be assumed that you have consented to the new policy. If you do not agree to the updated policy, please close your account and stop using the service.

10.1 Privacy Enquiries

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Support available in Bengali 24 hours a day, 7 days a week

10.2 Complaint Resolution

We take every complaint seriously and try to resolve it as quickly as possible. When we receive a privacy-related complaint, we generally investigate the matter, take the necessary steps, and inform you of the outcome. Our goal is to maintain a transparent and trustworthy relationship with you.

10.3 Other Legal Documents

Alongside this privacy policy, please also review the following policies:

• Terms & Conditions — Complete terms for using the platform
• Responsible Gaming — Guidelines for a safe gaming experience
• About Us — Learn more about the hagy platform