hagy Terms and Conditions

By using the hagy website and platform, you agree to fully comply with these terms and conditions. This document forms a legal agreement between you and hagy. These terms apply to players in Bangladesh.

hagy is an online casino and betting platform that provides entertainment services to Bangladeshi players. Before using the platform, you must also read our privacy policy and responsible gaming guidelines alongside these terms and conditions.

• These terms apply only to individuals residing in Bangladesh.
• The platform may be used for personal, non-commercial entertainment purposes only.
• In the event of any dispute, hagy's decision shall be considered final.
• If any provision is found to be invalid, the remaining terms will continue to apply.

To register with hagy, you must provide accurate and complete information. Providing false or misleading information is strictly prohibited and may result in permanent account closure.

2.1 Registration Terms

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth and contact details provided at the time of registration must be truthful.
• It is your responsibility to keep your account password confidential. Your password should be strong and unique.
• Once registration is complete, you will receive a verification email.

2.2 Account Responsibility

You are fully responsible for everything that happens in your account. If you believe there has been unauthorised access to your account, please notify our support team immediately.

All services on hagy are for users aged 21 and above only. Use of this platform by minors is strictly prohibited.

3.1 Age Verification

hagy reserves the right to verify your age and identity at any time. The following documents may be requested for age verification:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate
• Driving Licence

3.2 KYC (Know Your Customer) Process

hagy may conduct a KYC verification before your first withdrawal or any large transaction. This process may require proof of your identity, address and payment method. Withdrawals may be put on hold until verification is complete.

hagy offers various bonuses and promotional offers. These offers are governed by specific terms.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The following conditions apply to receive this bonus:

• A minimum deposit of ৳200 is required to be eligible for the bonus.
• A wagering requirement of 20x must be met to withdraw the bonus amount.
• This means that if you receive a ৳1,000 bonus, it becomes withdrawable after placing a total of ৳20,000 in bets.
• The bonus may be claimed only once.
• The bonus has a limited active period — the applicable time limit will be stated on the promotions page.

4.2 General Bonus Terms

• hagy reserves the right to modify, suspend or cancel any bonus offer at any time.
• Misuse of bonuses (bonus arbitrage, claiming through multiple accounts) is strictly prohibited.
• If hagy detects bonus misuse, the bonus and any associated winnings will be cancelled.
• Separate wagering conditions may also apply to free bet and free spin bonuses.

4.3 VIP Programme

hagy runs a VIP programme for regular players. This programme is divided into four tiers (Bronze, Silver, Gold, Platinum) and provides weekly cashback and special benefits. It is possible to advance to higher tiers by playing more.

Transactions on hagy are secure and fast. We support the most popular payment methods in Bangladesh.

5.1 Deposit Terms

• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• The minimum deposit amount is ৳200 by any method.
• Deposited funds must come from the account holder's own payment method only.
• Deposits through third parties are strictly prohibited.

5.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Withdrawal requests will be processed after verification.
• Withdrawals must be made using the same method used for the deposit.
• If there is an active bonus, the wagering requirement must be met before withdrawing.

5.3 Transaction Security

All transactions are secured by SSL encryption. hagy does not charge any transaction fees, however your bank or mobile banking service may apply its own charges.

There are specific rules for betting and gaming activities on hagy. These rules ensure a fair and transparent gaming environment.

6.1 Bet Validity

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is not completed due to a technical error, the relevant amount will be refunded.
• hagy is not responsible for any bets lost due to loss of internet connection.

6.2 Sports Betting

For betting on cricket (including BPL, T20 World Cup, IPL), football and other sports, official results will apply. If a match is abandoned or only partially completed, hagy will settle the bet at its own discretion.

6.3 Live Casino and Slots

For live casino games (such as Baccarat, Roulette) and slot games, the game provider's own rules apply. Betting history is stored and can be verified if needed.

The following activities are strictly prohibited on hagy. Violating these rules may result in immediate account closure and cancellation of all winnings.

• Creating multiple accounts for the same person.
• Exploiting any technical error or system vulnerability.
• Using bots, automated software or artificial intelligence to play games.
• Using another person's account or allowing a third party to use your account.
• Using the platform for money laundering or any illegal financial activity.
• Misusing bonuses through bonus arbitrage or coordinated betting.
• Spreading false information to damage hagy's reputation.
• Attempting to hack or gain unauthorised access to any part of hagy's platform.

hagy reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of these terms and conditions.
• If the information provided is found to be false or incomplete.
• Failure to complete account verification.
• If suspicious or fraudulent activity is detected.
• At the account holder's own request.

8.1 Voluntary Account Closure

If you wish to close your account yourself, please contact our support team. Any pending withdrawals will be completed before the account is closed.

hagy treats the protection of your personal information as its highest priority. To learn about our full data collection and usage policy, please read our Privacy Policy.

9.1 Data Usage

• Your personal information will be used only to provide and improve the platform's services.
• Your information will not be sold to third parties.
• Information will not be disclosed to authorities except where required by law.

9.2 Cookies

hagy uses cookies to improve user experience. You can manage cookies in your browser, however some features may become limited.

hagy treats responsible gaming as a core value. We believe that gambling should be an entertainment activity — it is not a source of income.

• Do not bet beyond your means.
• Do not place more bets in an attempt to recover money you have lost.
• Contact our support to set gaming limits.
• If needed, request a temporary suspension of your own account.

To learn more about responsible gaming, visit our Responsible Gaming page.

hagy is not responsible for the following:

• Any issues arising from incorrect information provided by you.
• Game interruptions caused by internet disconnection or technical problems with your device.
• Periods of unplanned system maintenance.
• Delays or failures by third-party payment providers.
• Financial losses resulting from your own decisions.

hagy always strives to ensure a safe and reliable platform, however it is not possible to guarantee that any technical service will be completely error-free.

hagy reserves the right to modify these terms and conditions at any time. In the case of significant changes, notice will be provided via registered email or on the platform.

Continuing to use the platform after any changes will be considered as your agreement to the new terms and conditions. Therefore, it is recommended that you visit this page regularly.

12.1 Contact

If you have any questions about these terms and conditions, please contact us via our 24/7 live chat support or send an email to [email protected].